Frequently Asked Questions

I’ve forgotten my password to log in to my portal. How do I update this?

Go to the login page link and select “Forgot My Password”. Here you will be able to follow steps to reset your password.

Can an email be used for 2 Factor Authentication instead of a phone number when logging into the portal?

Currently only a phone number can be used for 2FA. Please email clients@amra.com if you have further questions.

I can’t see any statements in my account, why?

Please email clients@amra.com if you are unable to see your statements.

How do I download my statements?

Log in to your account and navigate to the left hand side menu of your portal.

I’ve lost my mobile phone which I used to log in to my portal, what do I do?

Please email clients@amra.com.

The send button on the new password form is not highlighted and I can’t submit the form. What do I do?

The Send button will not highlight unless you have correctly typed the new password in both fields. Try re-entering your password making sure both are the same and the Send button should activate.

I clicked send, but I did not receive an SMS with a verification code?

This will be due to the mobile number being incorrect. Please email clients@amra.com for further assistance.

When will I find out when my next distribution will be?

We share distribution schedules in our quarterly newsletter. If you do not receive this newsletter and would like to, please email clients@amra.com.

How do I create a new portal log in?

Please email clients@amra.com to request a new portal log in.

My phone number keeps saying invalid. Why?

Make sure to add the correct international code to your mobile number, including the ‘+’ symbol. For example, if you have a US number, please put your number down with ‘+1’ at the start.